Refund policy

Return & Exchange Policy

We are sorry to hear that you are not completely satisfied with your purchase. We are happy to assist with eligible exchanges or store credit for items returned in resalable condition.

Return Window

Items must be postmarked for return within 14 days of receiving your order, based on USPS tracking information.

Eligible Return Items

Returned items must be in resalable condition. This means items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free of perfume, deodorant, stains, pet hair, or other signs of wear
  • Returned with original product hangtags still attached

Exchanges & Store Credit

All approved non-faulty returns are eligible for a merchandise exchange or store credit only. We do not issue debit or credit card refunds for non-faulty items.

If you are not 100% satisfied with your purchase, we would be happy to help you exchange your item for another product or issue store credit for future use.

Final Sale Items

All sale items are final sale and are not eligible for return, exchange, store credit, or refund.

Return Shipping

Customers are responsible for purchasing and paying for their own return shipping label for all non-faulty returns and exchanges. Original shipping charges are non-refundable unless you received a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as Liu Love Clothing is not responsible for lost or undelivered return packages.

 



How to Start a Return or Exchange

To request a return or exchange, please email us at liuloveclothing@gmail.com with your order number and reason for return.

Once your request is reviewed, please securely pack your merchandise in a box or envelope of your choice and include your order invoice inside the package.

Please mail approved returns to:

Liu Love Clothing
P.O. Box 482206
Kaunakakai, HI 96748

Please allow 1–2 weeks from the return ship date for your return to be received and processed. For international and APO/FPO addresses, please allow 2–3 weeks from the return ship date.

 



Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at liuloveclothing@gmail.com within 30 days of delivery, based on USPS tracking information.

Please include your order number, a description of the issue, and photos of the damaged, defective, or incorrect item. Once reviewed and approved, we will be happy to correct your order, send a replacement if available, or issue a refund back to the original payment method.

For approved damaged, defective, or incorrect item claims, Liu Love Clothing will cover the cost of return shipping if the item needs to be sent back.

Out of Stock Items

If an item you ordered is deemed out of stock during fulfillment, we will contact you with available options. If no replacement is selected, a refund will be issued back to the original payment method for the unavailable item.

Mahalo nui loa for your understanding and support.